Saving 400+ administrative hours since its launch with DentaFlo
Hours Saved
Saved 400+ administrative hours since its launch
Calls Reduced
Reduced our call center average call time to just 3 minutes and 20 seconds.
Lowered Costs
RCM costs reduced below the goal of 10% of adjusted production
The challenge
Managing administrative costs while maintaining efficient operations is a constant balancing act for Kare Mobile’s Revenue Cycle Management (RCM) team.
With a goal of keeping administrative expenses at just 10% of adjusted production, the team—comprising seven skilled professionals—was responsible for handling call center operations, billing, preauthorizations, accounts receivables, and payment posting. However, with over 31,424 calls received in a year, the increasing workload made it difficult to stay within budget while ensuring seamless operations.
Kare Mobile needed a solution that could streamline processes, reduce manual tasks, and improve overall efficiency without compromising patient care.
With a goal of keeping administrative expenses at just 10% of adjusted production, the team—comprising seven skilled professionals—was responsible for handling call center operations, billing, preauthorizations, accounts receivables, and payment posting. However, with over 31,424 calls received in a year, the increasing workload made it difficult to stay within budget while ensuring seamless operations.
Kare Mobile needed a solution that could streamline processes, reduce manual tasks, and improve overall efficiency without compromising patient care.
Why Kare Chose DentaFlo
The Kare team evaluated several online scheduling platforms, but DentaFlo stood out for its unique features:
- Comprehensive Self-Scheduling
- Direct Integration with Dentrix Ascend
- Forward-Looking Analytics
The Solution
Once the Kare Team identified DentaFlo as a tool to provide solutions, here’s what we were able to offer:
The need: Comprehensive Patient Self-Scheduling
The Solution: Patients can easily schedule services—from routine checkups to multi-appointment procedures—without staff intervention. DentaFlo links are posted on the web as well as sent directly to patients via Dentrix Ascend.
The need: Direct Integration with Dentrix Ascend
The Solution: DentaFlo integrates directly with Dentrix Ascend, enabling real-time data syncing to ensure seamless appointment management. It saves time by attaching the correct provider, operatory, procedure codes, and duration to every appointment.
The need: Forward-Looking Analytics
The Solution: Most dentists make decisions based on what has already happened. DentaFlo enables practices like Kare Mobile to make decisions based on future production and track goals for individual chairs and providers rather than the office as a whole.
The need: Comprehensive Patient Self-Scheduling
The Solution: Patients can easily schedule services—from routine checkups to multi-appointment procedures—without staff intervention. DentaFlo links are posted on the web as well as sent directly to patients via Dentrix Ascend.
The need: Direct Integration with Dentrix Ascend
The Solution: DentaFlo integrates directly with Dentrix Ascend, enabling real-time data syncing to ensure seamless appointment management. It saves time by attaching the correct provider, operatory, procedure codes, and duration to every appointment.
The need: Forward-Looking Analytics
The Solution: Most dentists make decisions based on what has already happened. DentaFlo enables practices like Kare Mobile to make decisions based on future production and track goals for individual chairs and providers rather than the office as a whole.
“I love that it provides intrinsic value, meaning it shows the production for scans and preps even when net production doesn’t immediately reflect it. This clarity helps me understand why numbers may appear lower due to certain procedures. The auto-scheduling feature is another game-changer—it lets me customize my schedule with just a few clicks.”
Kare Office Manager
The Results
By shifting scheduling responsibilities to DentaFlo, patients now enjoy the convenience of booking their care anytime, without long hold times or confusion about appointment types.
DentaFlo’s standout feature is its ability to provide insights into intrinsic productivity, helping Kare Mobille plan staffing needs based on anticipated production. This is particularly valuable for multi-appointment procedures, such as immediate dentures, where production is realized over multiple visits.
The analytics empower our operations team to:
• Forecast staffing needs for time-intensive procedures.
• Optimize schedules to balance patient flow and production goals.
• Enhance efficiency across our clinical and administrative teams.
DentaFlo transformed how Kare Mobile manages patient scheduling and administrative tasks. By reducing overhead, improving patient convenience, and providing actionable insights, DentaFlo became an essential tool for Kare’s practice.
Would you be interested in learning more? Book a demo today → schedule here.
DentaFlo’s standout feature is its ability to provide insights into intrinsic productivity, helping Kare Mobille plan staffing needs based on anticipated production. This is particularly valuable for multi-appointment procedures, such as immediate dentures, where production is realized over multiple visits.
The analytics empower our operations team to:
• Forecast staffing needs for time-intensive procedures.
• Optimize schedules to balance patient flow and production goals.
• Enhance efficiency across our clinical and administrative teams.
DentaFlo transformed how Kare Mobile manages patient scheduling and administrative tasks. By reducing overhead, improving patient convenience, and providing actionable insights, DentaFlo became an essential tool for Kare’s practice.
Would you be interested in learning more? Book a demo today → schedule here.